Membership registration is free of charge and there is no admission fee or annual fee.

After logging in, please change the registered content from "Change member registration details" on My Page.

Please check your e-mail reception settings first.
In rare cases, it may be received in the spam folder, so please check it as well. If you do not receive the email even after confirming the reception settingsHerePlease contact us.

Fi.n.t and an another angelus Refers to your membership status, which is determined according to the annual purchase amount at each store and the official online shopping site.
We offer wonderful benefits according to the members.
For more informationHerePlease confirm.

The order history that can be viewed on My Page is for the last three years.
We apologize but we apologize for any inconvenience this may cause you.
If you have any questions or concerns regarding past order detailsHerePlease contact us.

You can check the purchase history at the store from "Order history" → "View order history (store)".
You can check the purchase date, amount, store, and product name, but the color, size, and receipt number are not displayed.
We apologize but we apologize for any inconvenience this may cause you.

The summary procedure differs depending on the customer.HerePlease check from the "Summary of member information" section on the page.

The summary does not go well, we apologize for any inconvenience. As we will investigate the details, with the following itemsHerePlease contact us.

• The 13-digit number displayed on the barcode of the "membership card" in the app
• If you have a store card, the bar code on the back of the card has a 13 digit number and a PIN code of 4 digits.
• Email address registered on the F i.n.t official mail order site

If you are a member, after logging in to My Page, please change "Member registration details" → "Subscribe to e-mail magazine" to "No".
If you change the "subscription to e-mail magazine" to "no", you will not be able to receive all information such as birthday benefits, flower member benefits/privileges, etc. please note.

We apologize for the inconvenience.
If you change the email address and password required to log in on the F i.n.t official mail order site, please log out from the app once from the three-line menu at the top left of the app > "Logout" at the bottom, and then log in again. Then, the information will be stored in the app and you will be able to log in automatically from the next time.
If the above steps do not resolve the issue, pleaseHerePlease contact us.

First, please make sure that the email address you entered when registering is correct. Next, please check the following items in your email reception settings.

• Please check if your inbox is full. (Please delete unnecessary emails)
• In rare cases, it may be mistaken for spam and received in the spam folder. Please check your spam folder.
• If "info@fint-shop.com" is registered in the reception refusal list, please delete it.
• Please add "info@fint-shop.com" to the permitted sender list, or register "info@fint-shop.com" to the filter and notification settings.

You can also check your order history on My Page.
If it is not displayed in the order history, the order has not been completed for some reason.
HerePlease contact us.

We do not accept cancellations after the order has been completed due to customer convenience. Please check carefully before confirming your order.

Since it is impossible to reissue the coupon on the system, we cannot support the use of the coupon after the order is completed.
Please check carefully before placing an order.

If there is change / addition in order before shipping, please specify the following contents as soon as possible,HerePlease contact us.

• Order code
• Order Item Details (Product Code, Product Name, Color, Size, Quantity)
• Exchange (or addition) details of the desired product (product code, product name, color, size, quantity)

please note

Altered products must be equal to or greater than the original price.
Depending on the event content at the time of ordering, we may not be able to accept it.
We may not be able to accept orders that are in preparation for shipment.
We cannot accept product additions or changes for Amazon Pay payments.

Due to shipping arrangements, we do not allow separate orders to be shipped together. Thank you for your understanding.

I am sorry. We will get back to you as soon as possible.
Sorry to trouble you,Within 7 days after deliveryPlease clarify the following contents,HereThank you for contacting us.

• Order code
• Product Details (Product Code, Product Name, Color, Size, Quantity)
• Details of the wrong delivery content

If the product is defective, or if you receive a product that is different from what you ordered, we will respond as soon as possible.
Sorry to trouble you,Within 7 days after deliveryPlease clarify the following contents,HereThank you for contacting us.

• Order code
• Product Details (Product Code, Product Name, Color, Size, Quantity)
• Details of the defect (or misdelivery) contents

In addition, we only accept size exchanges and exchanges with goods exceeding the same amount only when the following conditions are satisfied.

• Within 7 days after delivery
• Tagged Unused (Try on only)
• When there is a stock of exchange desired product at the time of correspondence

Hygiene products such as masks, socks and tights are not covered.
You will be responsible for the round-trip shipping costs for the exchange. note that.
After understanding above, if you wish to replace,Within 7 days after deliverySpecify the following content onHerePlease contact us.

• Order code
• Order Item Details (Product Code, Product Name, Color, Size, Quantity)
• Details of exchange desired product (product code, product name, color, size, quantity)

There is a high possibility that it depends on your environment, so please try again from the beginning.

After the cart information is entered, the stock will be confirmed for the first time when the purchase is completed.

You can change to cash on delivery (credit card and debit card available). Please state your order code andHerePlease contact us as soon as possible.
Please note that we may not be able to accept orders that are in preparation for shipment. note that.
Moreover, we may ask you to change the payment method from our shop when payment review does not pass.

It depends on the payment method. For more informationHerePlease confirm.

After arranging the shipping of the product, we will send the receipt PDF data by email only to those who wish to do so.
When ordering, please specify "receipt data request / address to be written on the receipt" in the "communications" field.
If there is no specification, the proviso will be the "product fee".
*Our receipt is an eligible invoice that is compatible with the invoice system.

It is 550 yen nationwide.
If the amount of one order is ¥11,000 (including tax) or more, we will deliver it nationwide free of charge.
If the price is less than ¥11,000 (including tax) before and after the event or coupon application, the shipping fee may change. Please check the amount carefully on the final confirmation screen of your order.
As a flower member privilege, you may be given a coupon that allows you to purchase for free shipping even for orders under ¥ 11,000 (tax included).
For more informationHerePlease confirm.

Only on weekdays, "cash on delivery" and "credit card payment" for which the order has been completed by 12:00 noon on the day, "score @ payment" for which the review has been completed, and "convenience store payment" for which the payment has been completed For "Payment", we will arrange shipping on the same day.
If the item falls on a weekend or holiday, it will be shipped from the next business day. The service may be temporarily suspended during long holidays, sale periods, and other times when orders are rushed. Thank you for your understanding.

It will be specified for 7 days from the 7th day counting from the day after the order date.
Example: If the order date is 3/3, it is possible to specify the delivery period from 3/11 to 17.
Delivery Specifiable time zone is the following 7 types.

• unspecified
• Morning (~ 12:00)
• 12：00～14：00
• 14：00～16：00
• 16：00～18：00
• 18：00～20：00
• 19：00～21：00

We apologize for the inconvenience, but due to security reasons, we are currently unable to accept deliveries.
Even if you fill in the detailed specification field or the communication field, we will not be able to respond. Please note.

After checking the absence slip, please contact the delivery company directly and request a redelivery.

If you would like to ship overseas, please use the overseas shipping service. For more informationHerePlease confirm.
Alternatively, please use an overseas delivery service agency that has already been registered.

I am sorry. We will get back to you as soon as possible.
Sorry to trouble you,Within 7 days after deliveryPlease clarify the following contents,HereThank you for contacting us.

• Order code
• Product Details (Product Code, Product Name, Color, Size, Quantity)
• Details of defect content

Prices may be reduced without notice. Please note.

You can use the restock notification function only for sold out products. We will notify you by email as soon as the product arrives.

We are sorry, but the product price is the price at the time of ordering, and we cannot change the price after the order is confirmed.

We have stated the "actual dimensions" of the actual product.
Regarding how to measureSize guidePlease confirm.

We offer a gift wrapping service. For more informationHerePlease confirm.

In addition to factory inspections, F i.n.t, an another angelus products are also subject to third-party quality checks by third-party inspections in an effort to create even better products. Enjoy your shopping with peace of mind.

We will accept returns if the conditions for the return campaign are met.
Detail isHerePlease confirm.

In F int, an another angelus, we store spare buttons for 1-2 years.
We may be able to prepare if there is stock, so if you would likeHerePlease contact us.
We cannot accept returns for products purchased at any store other than ours or an authorized dealer. Also, please note that we do not have all spare buttons available.

It may be repairable. one timeHerePlease contact us.
We will not be able to respond to items purchased from other than our store or authorized dealers. Thank you for your understanding.